Trail Conditions: Dry and loose / Beer Conditions: Cold, hoppy and refreshing

Bike Shop Service Technician

Splitrock Tap & Wheel is looking for an experienced Bicycle Service Technician to join our Fairfax, CA retail store team.  A Service Technician at Splitrock will perform service work on customer’s bikes, build new inventory bikes for display or delivery, maintain a clean and organized work area, and work with other staff to ensure an excellent customer experience.

Splitrock Tap & Wheel is a combined full-service bike shop and café/taproom in downtown Fairfax, CA, located a block from the Mountain Bike Hall of Fame and the Marin Museum of Bicycling. Our retail brand mix is focused on the performance dirt segment of the market:  Transition and Rocky Mountain are our anchor bike brands, with supporting P&A brands Giro/Bell (clothing, helmets, gloves, shoes), G-Form (protection and gloves), Dakine (protection and bags/packs), Fasthouse (performance and lifestyle clothing), Lezyne (tools, lights, pumps, etc), OneUp (EDC Tools, Dropper Posts, Pedals), and the necessary assortment of Maxxis tires, SRAM/RockShox brand components, and Shimano stuff.

Qualified candidates should have:
  • 5 years experience working as a bicycle mechanic
    • Suspension service (periodic services as well as more detailed overhauls)
    • Hydraulic disc brake service (diagnostics, bleed and repair)
    • Suspension bike maintenance and pivot overhaul
    • Drivetrain maintenance, service, adjustments and rebuild
  • Lightspeed Retail POS experience
    • Sales transactions (walk-up sales, layaways, etc.)
    • Service workorder writing and updating
  • Functional understanding of G Suite Apps (Gsheets, Gdocs, Gmail, etc.)
  • Good written and verbal communication skills
    • Customer communications, both face, over the phone and through email/text
    • Honest sales approach using information and training to help customers feel good about their purchase decisions
  • Ability to work weekends
 Qualified candidates should also have a good mix of the following:
  • Passion for bicycles
  • Desire to live and work in an outdoor/cycling lifestyle destination
  • Desire to give back to the cycling community through advocacy, trail work, and positivity
  • Willingness to think forward, and contribute to a growing and evolving business
 Compensation and benefits
  • Hourly $15-20/hr, plus bonuses (DOE)
  • Subsidized Health, Dental and Vision insurance
  • Access to a 401(k) (not matched)
  • Paid vacation time
  • Free meals on days worked (we are also a café/taproom!)
  • All the other obvious perks of working in a bike shop if you’re a cyclist of any sort